FAQ

Q. When will my order be shipped?

A. Orders are usually shipped within 5–14 business days after your order is confirmed, excluding weekends and public holidays.

Q. I did not receive an order confirmation email. What should I do?

A. If your order has been completed successfully, an automatic order confirmation email will be sent to you.

If you do not receive the email, please check the following:

・Your spam or junk folder
・Your email reception or blocking settings

Please make sure you can receive emails from the following address:

support@9teen8ight.com

Depending on your email provider, including Gmail, iCloud, or mobile carrier email services, automatic emails may be blocked by spam filters.

If you still cannot find the email, please contact us at support@9teen8ight.com.

Q. My tracking number says that no shipment data has been registered. Is this normal?

A. Yes. As orders are shipped through our fulfillment partners in Asia, tracking information may not be updated immediately after shipment.

It may take a few days for tracking data to appear. Even if the tracking page shows that no shipment data has been registered, your order has already been shipped.

Q. My delivery seems to be delayed. Is everything okay?

A. As orders are shipped through our fulfillment partners in Asia, tracking information may not be updated immediately after shipment.

Please allow some time for the tracking information and delivery status to update.

Q. What should I do if an error appears during card payment?

A. Payment may not be completed for reasons such as:

・Incorrect card number, expiration date, or security code
・3D Secure authentication not being completed
・Payment confirmation or restrictions by your card issuer
・Insufficient balance or other debit card-related issues

Please check your payment details and try again.

If the payment still cannot be completed, please try using another card.

Q. Can I cancel my order?

A. Due to our order processing system, we cannot accept cancellations for customer reasons once an order has been placed.

Thank you for your understanding.

Q. Can I change my payment method after placing an order?

A. Payment methods cannot be changed after payment has been completed.

Thank you for your understanding.

Q. Do you ship internationally?

A. Available shipping destinations may vary depending on the destination country or region.

Please check the available shipping options at checkout.