Privacy policy
Privacy Policy
MEMELAB PTE. LTD. (“we,” “us,” or “our”) provides products and information through this website and related services operated by 9TEEN8IGHT.
This Privacy Policy explains how we collect, use, and manage personal information when customers visit, use, purchase from, or contact us through our service.
Please note that part of this service is operated on the platform provided by Shopify Inc.
By using this service, you are deemed to have agreed to this Privacy Policy.
Personal Information We Collect
In this Privacy Policy, personal information means information that can identify a specific individual, or information that can identify an individual when combined with other information.
We may collect the following information:
Contact information
Name, address, billing address, shipping address, phone number, email address, and other contact details.
Payment information
Credit card information, payment method, transaction information, and related payment details.
Payment processing is handled through external payment service providers.
Account information
Login information, account settings, and related account details.
Transaction information
Purchase history, cart contents, return or exchange history, and related order information.
Inquiry information
Information provided when contacting customer support.
Device information
IP address, browser information, device identifiers, and related technical information.
Website usage information
Browsing history, access date and time, page views, actions taken on the website, and related usage data.
How We Collect Personal Information
We may collect personal information in the following ways:
Information provided directly by customers
When placing an order, creating an account, contacting us, or otherwise using our service.
Information collected automatically
Through cookies, access logs, analytics tools, and website usage data.
Information obtained from external service providers
Including payment providers, shipping carriers, marketing services, and other service providers involved in operating our service.
Purpose of Use
We use personal information for the following purposes:
Processing product orders
Processing payments
Shipping products
Handling returns and exchanges
Managing customer accounts
Improving and analyzing our service
Providing marketing and promotional information
Preventing fraudulent orders and unauthorized access
Complying with laws and handling disputes
Disclosure to Third Parties
We may share personal information with third parties when necessary, including:
Payment processors
Shipping carriers
System and platform providers
Marketing partners
These third parties use personal information only to the extent necessary to provide their services.
Shopify
This website is operated on the e-commerce platform provided by Shopify Inc.
As a result, Shopify may process personal information in connection with website operation, checkout, payment processing, and related services.
For more information, please refer to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
Links to External Websites
This website may contain links to external websites.
We are not responsible for the privacy practices or content of external websites.
Children’s Personal Information
This service is not intended for minors, and we do not knowingly collect personal information from minors.
Retention of Personal Information
We retain personal information only for as long as necessary for service operation, legal compliance, dispute resolution, and other legitimate business purposes.
Security Management
We take reasonable security measures to prevent leakage, loss, unauthorized access, and misuse of personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Customer Rights
Customers may have the right to request the following, depending on applicable laws:
Access to personal information
Correction of personal information
Deletion of personal information
Suspension of use of personal information
If you wish to make such a request, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy as necessary.
Any changes will be posted on this website.
Contact
MEMELAB PTE. LTD.
Email: support@9teen8ight.com
Last updated: February 26, 2026